Shipping Options and Delivery Methods: Orders received by 3pm EST will ship same day. Our preferred carrier is the United States Post Office (USPS).
Order processing times: After Receiving an online order , our process time is between 24, 48 to 72 hours.
Cancellations: Contact customer service immediately if you choose to cancel your order. We cannot accept cancellation after 10 hours after your purchase.
Return/Exchange and Refund: If you are not satisfied with your Diplomat Club purchase, please contact us as soon as possible. You have 30 calendar days from the receipt of the product to return any items. All products must be packed in the original unmarked packaging including any materials shipped with the product. Please keep the tracking number you are provided, once you have shipped the product back so that you will know when we receive the package.
Once we receive you’re returned item and it is accepted, your refund will be processed within 5-10 business days. The return shipping cost is your responsibility and will not be credited to your account. The only exception is if the merchandise is being returned due to a manufacturer defect. In regards to exchanges a new online order will have to be made for any exchanges you need to be made. It is at your discretion to either place the exchange order before or after the credit has been issued. We thank you for your cooperation and business.